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uk,

We understand your need to ensure
your business continues to run smoothly.

With our national network of specialist Welbilt trained field engineers and authorised service partners, your dedicated direct telephone line to our Service Centre and the option of a 7-day a week cover, our service contracts offer much more than just added peace of mind.
 

ONE Welbilt service contract covers ALL your needs:

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Gold Service Contract - 12 months

Our most inclusive and comprehensive service package:

  • 08:00am - 18:00pm, dedicated direct phone line, 7-days per week
  • 24-hour target response time
  • Out of hours answerphone messaging service
  • Covering all callout, labour and parts during contract
  • Includes annual maintenance visit to check equipment health, emissions, and  operator knowledge in use and cleaning.

 

Silver Service Contract - 12 months

Just the right amount of cover, when you need it most: 

  • 08:00am - 18:00pm | dedicated direct phone line,5-days per week (Monday - Friday)
  • 48-hour target response time
  • Out of hours answerphone messaging service
  • Covering all callout, labour and parts during contract.
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For a limited period, Welbilt’s comprehensive equipment health check offer, available from as little as £99

Designed to minimise downtime and to ensure your Welbilt equipment is operating in both an efficient and effective way, an equipment health check can be vital to the ongoing function of your kitchen.

For a low, fixed price, an authorised and factory trained Welbilt engineer will complete a full health and operational safety check on your equipment, including:

  • Installation and electrical supply
  • Integrity of door seals and safety circuit
  • Power output and emissions check
  • Cooling and air circulation
  • Control panel and programming


10% discount on parts if required*
Following the check, a certificate of completion will be issued, along with the full report detailing the condition of the equipment and recommendations of any further work that maybe required. Additional work can be undertaken while our engineer is on site.

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* Terms and Conditions apply. Discount applied to list price. Price includes first hours labour to complete health check.

Authorized Service Agency Locator

Our network of Factory Authorized Servicers are factory trained and performance audited, with locations in over 130 countries to meet your warranty and lifetime service, installation, start up and planned maintenance needs. With genuine OEM parts certified for heavy-duty use, they keep your equipment running in the most demanding kitchens.

Need service for ovens, fryers, holding or refrigeration? Enter your location below to find someone who can help within our Authorized Service Network.

If you have a query with our Service, please complete the attached form & submit to us. We will record your concerns & respond to your enquiry directly.

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UK Customer Service Centre

We strive to provide a comprehensive professional service when ordering Equipment Parts & Accessories from Welbilt. This is where our dedicated Customer Service Centre Team is available to help you with any Equipment and Spare Parts ordering or Service issues that you may have. All you need to do is contact our Team who will assist you in resolving any concerns you may have.

UK Service Team
Email: service.uk@welbilt.com
Telephone: +44 (0)1483 464902
Opening Hours: 08.00 – 18.00 Monday to Sunday

Service Administration​
Email: cs-operations.uk@welbilt.com
Telephone: +44 (0)1483 464914
Opening Hours: 08:45 – 17.15 Monday to Friday

Equipment Sales Team
Email: sales.uk@welbilt.com
Telephone: +44 (0)1483 464901
Opening Hours: 08:45 – 17:15 Monday to Friday

Spare Parts Sales Team
Email: spares.uk@welbilt.com
Telephone: +44 (0)1483 464903
Opening Hours: 08:30 – 17:15 Monday to Friday

For any escalated issues, please contact one of the senior team:


 
Mick Bradley
Regional Service Manager UK & Northern Europe

Mick Bradley
Email: mick.bradley@welbilt.com
Telephone: +44 (0)1483 464921

Customer Service Manager Northern Europe
Richard Paine
Email: richard.paine@welbilt.com
Telephone: T +44 (0) 1483 464 960
The team will endeavor to respond to you with any concerns as quickly as possible, for all customer complaints an update will be provided within 5 working days.

As part of the Welbilt group, we work closely with many suppliers and distributors around the world, to help you find the solution you need today and to meet your goals for the future.
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Convotherm Software Updates

We are pleased to provide you the latest software updates of the Convotherm range.

Please just agree our terms and conditions of licence and use for using the software.

I noticed the terms and conditions of licence and agree


Please note:

The particular software update for Convotherm 4 gas units has to be done by an authorised service partner (there are adjustment steps necessary).

Please ensure that only software which is suitable for the unit series is installed on your Convotherm unit. This software cannot be used for other unit types from the range. If this is disregarded, no liability will be assumed for malfunctions.

Convotherm Service manuals

This section is available for authorized service partner only.

Some files are protected with a password. If you need the password please get in contact with our After Sales Service: con.kundendienst@manitowoc.com

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